Cancellation Policy - Botswana 2024
The process of setting up and operating photographic adventures is complex.  In some cases deposits have to be made many months in advance to hold space and those are not refundable if we later release that space.  Sometimes a cancellation would result in a group not meeting minimum enrollment and the trip would have to operate at a loss or be canceled.  Accordingly, we need to have  policies to protect our ability to put together and operate the adventures - and to protect those people who do not cancel.  We are required to place substantial deposits when we book the space - and those fees are not refundable.
At the same time, we understand that plans sometimes have to change.  Sometimes health issues cause unplanned or involuntary cancellation.  Other events and circumstances beyond your control may necessitate cancellation.  It is not our intention to be unreasonable.
Hence, the following policy for the Galapagos in 2022:
  • The initial deposit is refundable, minus a $500 recovery fee, before August 1, 2022.
  • For cancellations received between August 1, 2022 and November 20, 2022, we will refund 50% of payments made after the initial deposit except for unrecoverable expenses.
  • For cancellations received between November 20, 2022 and March 15, 2023 we will refund everything except 50% of the trip costs.
  • Those canceling after March 15, 2023 will forfeit the entire workshop fee unless we are able to find someone else to fill the space. If we are able to fill that space, we will refund 50% of the trip cost, unless our costs are higher.
  • If a cancellation causes the adventure to fall below the minimum count (six paying patrons) no refunds will occur unless someone else brings the count back over minimum.
In some cases we may not be able to recover deposits that we make that exceed this policy.  When that is the case, those funds will not be refunded.

With all of that said, when circumstances cause someone to cancel and they have to forfeit funds, we work with them to find ways to recover at least some of that loss on a future workshop.