2024 Mara Crossing Cancellation Policy
The process of setting up and operating workshops is complex.  In some cases deposits have to be made many months in advance to hold space and those are not refundable if we later release that space.  Sometimes a cancellation would result in a group not meeting minimum enrollment and the trip would have to operate at a loss or be canceled for the other participants (who may have already committed to airfare). So we have to have some policies to protect our ability to put together and operate the workshops - and to protect those who are still in the group when someone leaves.

At the same time, we understand that plans sometimes have to change.  Sometimes health issues cause unplanned or involuntary cancellation.  Other events and circumstances beyond your control may necessitate cancellation.  It is not our intention to be unreasonable.

We strongly advise travel insurance.

Hence, the following policy:
  • We will refund the initial deposit up to October 15, 2023 - minus a $500 handling fee
  • For cancellations received between October 15, 2023 and November 15, 2023, we will refund all payments except the initial deposit.  That will pay for unrecoverable deposits and expenses.
  • For cancellations received between November 15, 2023 and March 30, 2024, we will refund all except 50% of the trip cost unless our unrecoverable expenses are higher.
  • Those canceling after March 30, 2024 will forfeit the entire workshop fee unless we are able to find someone else to fill the space. If we are able to fill that space, we will refund 50% of the trip cost, unless our costs are higher.
  • If a cancellation causes the adventure to fall below the minimum count or four clients in all vehicles no refunds will occur unless someone else brings the count back over minimum.
In some cases we may not be able to recover deposits that we make that exceed this policy.  When that is the case, those funds will not be refunded.

With all of that said, when circumstances cause someone to cancel and they have to forfeit funds, we work with them to find ways to recover at least some of that loss on a future workshop.