Southwest Cancellation Policy
The process of setting up and operating workshops is complex.  In some cases deposits have to be made many months in advance to hold space and those are not refundable if we later release that space.  Sometimes a cancellation would result in a group not meeting minimum enrollment and the trip would have to operate at a loss.  So we have to have some policies to protect our ability to put together and operate the workshops.
At the same time, we understand that plans sometimes have to change.  Sometimes health issues cause unplanned or involuntary cancellation.  Other events and circumstances beyond your control may necessitate cancellation.  It is not our intention to be unreasonable.
Hence, the following policy:
  • We will refund the initial deposit up to 120 days before the departure date - minus a $200 handling fee
  • For cancellations received between 90 and 119 days before departure we will refund all except 50% of the trip cost unless our unrecoverable expenses are higher.
  • Those canceling in the 89 days before departure will forfeit the entire workshop fee unless we are able to find someone else to fill the space.
In some cases we may not be able to recover deposits that we make that exceed this policy.  When that is the case, those funds will not be refunded.

With all of that said, when circumstances cause someone to cancel and they have to forfeit funds, we work with them to find ways to recover at least some of that loss on a future workshop.